Patient Policies.

Last updated: October 2026

This page consolidates the operational policies patients most often ask about.

Appointments & Consultations

Scheduling

Appointments can be requested online through our contact page, by phone at (727) 947-2388, or in person at either location. New patients begin with a consultation before any treatment is scheduled or performed. A $150 deposit reserves your consultation and is fully credited toward any treatment. If you choose not to proceed with treatment, the deposit is kept as your consultation fee.

Cancellation & Rescheduling

We request that you notify us at least 24 hours before your scheduled appointment if you need to cancel or reschedule, so that time can be offered to another patient.

No-Show Policy

A missed appointment without at least 24 hours' notice incurs a $50 no-show fee, charged to the card on file. If you miss a new-patient consultation without at least 24 hours' notice, the $150 consultation deposit is forfeited in place of a separate no-show fee. Repeated no-shows may require prepayment for future bookings.

Late Arrival

Arriving more than 15 minutes late for your scheduled appointment may require rescheduling to protect the next patient's appointment time, and may be treated as a late cancellation under the no-show policy above.

Consultation & Prescription Requirements

Treatments involving prescription medication (including GLP-1 medications and hormone therapy) require an initial consultation and, where clinically appropriate, laboratory testing before a prescription is written. Ongoing prescriptions are re-evaluated based on your response and any updated labs, not on a fixed calendar regardless of how you're doing.

Laboratory Requirements

Advanced blood work and laboratory testing are ordered on a case-by-case basis when clinically indicated, as part of your individualized treatment plan — not as a standalone, one-size-fits-all product.

Payment

Accepted Payment

We accept major credit cards, debit cards and cash, and offer financing through trusted third-party partners (see our Financing section). HSA/FSA cards are accepted where the card network allows it; ask our front desk to confirm eligibility for a specific treatment.

Deposits

A $150 deposit is required to reserve a new-patient consultation. Other appointments do not require a deposit. The consultation deposit is credited toward any treatment you book, as an incentive for first-time patients. It is fully refundable if you cancel or reschedule with at least 24 hours' notice, and forfeited under the no-show terms above. If you complete your consultation and choose not to proceed with treatment, the deposit is kept as your consultation fee.

Refund Policy

Treatments already performed are non-refundable. For a prepaid package or series, unused sessions may be refunded on a pro-rated basis, based on the single-session price rather than the discounted package price, less any sessions already completed. Contact your location to request a refund on an unused portion of a package.

Treatment Packages & Series

Several treatments on this site — including Tattoo Removal, Hair Restoration, and Stem Cell & Exosome Therapy — are sold as a package or series rather than a single session, because that is how they are clinically administered. Package pricing reflects the full series unless otherwise stated. Packages are paid in full at the time of purchase, or on a payment plan through our financing partners where available (see Financing). Purchased sessions do not expire, but we recommend completing a series on the clinically recommended schedule for the best results.

Membership Program

Full membership benefits by tier are detailed on our Memberships page. In summary:

• Synergy Health membership is an annual, 12-month commitment, billed monthly.
• It is a VIP program exclusive to patients who choose to subscribe to ongoing, connected care, not a generic discount club.
• Members receive treatment credits/skin treatments per quarter (by tier), a treatment discount, product discounts, and Synergy Rewards points on top of membership benefits.

Membership Cancellation

Each membership has an initial 12-month term, and monthly dues continue through the end of that term. After the initial term, you may cancel at any time with 30 days' written notice to your location (email or in person); benefits and billing continue through the end of the notice period.

What Happens at Renewal

After the initial 12-month term, your membership automatically continues month to month at the same monthly rate until you cancel with 30 days' written notice. You do not need to take any action to continue.

Synergy Rewards Terms

Full program mechanics are detailed on our Memberships page. Confirmed rules:

• Members earn 1 point per $1 spent on treatments, packages and skincare (Signature members earn 1.5×, Platinum members earn 2×).
• 100 points = $10 in redemption value, redeemable toward any treatment or product.
• Members receive 250 points during their birthday month.
• Points and credits may be applied to the member's own treatments.
• Points and credits must be used within 1 calendar year of the date they are earned.
• Points can be combined with a member's own membership discount, but not with select limited-time promotions.

Gift Cards & Promotions

Synergy Health does not currently offer gift cards. Promotional and event discounts are not combinable with membership pricing or Synergy Rewards points unless a promotion specifically says otherwise.

Treatment Eligibility

Every treatment on this site is offered only where your consultation and clinical evaluation support it. Some treatments (GLP-1 medications, hormone therapy, regenerative treatments) are not appropriate for every patient — common reasons to hold off include pregnancy, certain medical histories, or current medications, and your provider will review this with you before anything is prescribed or performed.

Emergency Situations

Our Platinum membership includes a direct line to an on-call provider through our care team for ongoing care questions. This is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

Questions

If anything on this page is unclear, or you'd like the specifics of your own treatment plan or membership in writing, ask at your consultation or contact us at marketing.synergyhealth@gmail.com or (727) 947-2388.